Shipping policy

We ship across India. Free shipping on all orders, no minimum order value. Orders are dispatched within 2–3 business days of payment confirmation.

Order processing

Once your payment is confirmed, your order enters our processing queue. Orders placed before 2:00pm IST on a business day are typically packed and handed to our shipping partner the same day or the next business day. Business days are Monday to Saturday, excluding public holidays; orders placed on a Sunday or holiday are processed the next business day. During festive seasons (Onam, Diwali, Christmas) processing can take up to 4–5 business days due to order volume. You'll receive a shipping confirmation email with a tracking number once your order is dispatched.

Delivery timelines

Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 3–5 business days after dispatch. Tier 2 & 3 cities: 5–7 business days. Remote areas and far-flung pin codes: 7–10 business days. If your pin code isn't serviceable, we'll contact you within 24 hours of your order to discuss alternatives or arrange a refund.

Shipping charges

Shipping is free on every order, with no minimum order value. For returns raised for personal preference (not a damaged or wrong item), return shipping charges may apply depending on your location — if we sent you a wrong or damaged item, return shipping is fully covered by us.

Order tracking

If you haven't received a tracking number within 4 business days of placing your order, please get in touch and we'll check on it.

Packaging

Every Suvorya order arrives in our signature keepsake box, wrapped and secured for transit — ready to gift, no extra wrapping needed.

Delivery attempts

Our courier partners typically make 2–3 delivery attempts before returning a package to us. Please make sure someone is available at the delivery address, or add a neighbour or security desk as an alternative. If a package is returned to us due to failed delivery attempts, we'll contact you to reship — a repeat shipping charge may apply. We aren't responsible for delays caused by an incorrect address at checkout.

Damaged or lost shipments

If your order arrives damaged, or tracking shows "delivered" but you haven't received it, contact us within 48 hours of the delivery date with photos (for damaged items) or your order details. We'll raise a complaint with the courier partner and investigate — for confirmed lost shipments, we'll reship your order or issue a full refund.

Shipping enquiries

Write to us at reach.suvorya@gmail.com or WhatsApp +91 99955 58793 (Mon–Sat, 10am–7pm IST) and we'll respond within 24 hours.