Refund policy

Not completely satisfied? A return or exchange can be requested within 7 days of delivery.

Eligibility for returns

To qualify, the product must be unused, unworn, and in its original condition — with all original packaging, tags, certificates, and invoices included, and no signs of damage, alteration, or misuse.

Items not eligible for return

For hygiene and quality reasons, the following can't be returned: earrings (unless received damaged or incorrect), personalised or customised jewellery, gift cards, and clearance or final-sale items.

Exchanges

A different design or size can be requested as an exchange within 7 days of delivery, subject to availability. If the item was the last piece in stock, it isn't eligible for exchange since no replacement is available — but if returned within 5 days of delivery in original, undamaged condition, a full refund follows instead.

Damaged or incorrect products

For a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos or an unboxing video. A replacement or full refund follows after verification. If that item was the last piece in stock, a replacement isn't possible and a full refund follows instead.

How to raise a return

Submit a request through our Raise a Return form or contact us directly. Once approved, a pickup is arranged where serviceable. After the item passes quality inspection, the refund or exchange is processed.

Refunds

Refunds are processed after the returned product passes inspection — original-payment refunds are typically completed within 5–7 business days, and Cash on Delivery orders are refunded via bank transfer or UPI after verification.

Return shipping

Damaged, defective, or incorrect products: return shipping is free. Personal-preference returns: return shipping charges may apply depending on location and order value.

Need assistance?

Write to reach.suvorya@gmail.com or WhatsApp +91 99955 58793 — happy to help.