Grievance Redressal Policy

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, Suvorya has appointed a Grievance Officer to address any concerns about our website, products, or services.

Grievance Officer

Name: Suvorya Customer Support
Email: reach.suvorya@gmail.com
Phone: +91 99955 58793
Hours: Mon–Sat, 10am – 7pm IST

How to raise a grievance

Write to the Grievance Officer above with your order number (if applicable) and a description of the issue. Complaints are acknowledged within 48 hours and resolved within 30 days of acknowledgment.

Escalation

If you're unsatisfied with the resolution, you may escalate the matter to your local consumer forum under the Consumer Protection Act, 2019.