Privacy Policy

1. Information We Collect

We collect personal information you provide directly to us, including:

• Name, email address, phone number and delivery address when you place an order
• Payment information (processed securely by Razorpay — we never store card details)
• Email address when you subscribe to our newsletter
• Messages and queries you send us via the contact form or WhatsApp

We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages visited, and referring URLs — through standard server logs and cookies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery coordination
• Send order confirmations, shipping updates, and receipts via email
• Respond to your customer service enquiries
• Send newsletters and promotional updates (only if you have subscribed — you can unsubscribe anytime)
• Improve our website, products, and services
• Comply with legal obligations under Indian law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing of Information

We share your information only as necessary to provide our services:

• Razorpay — our payment gateway, to securely process your payments
• Shipping partners — your name, address, and contact number to deliver your order
• Email service providers — to send transactional and promotional emails
• Google Analytics (Google LLC) — we use Google Analytics 4 to understand how visitors use our website. Google may collect your IP address and browsing behaviour on our site. Google's privacy policy applies: policies.google.com/privacy
• Legal authorities — if required by law, court order, or government regulation

All third-party service providers we use are contractually obligated to maintain the confidentiality and security of your data.

4. Cookies

We use cookies and similar technologies to improve your browsing experience on our website. These include:

• Browser storage (localStorage) — used to save your shopping cart between pages. This is stored only on your device and is not transmitted to us.
• Analytics cookies — set by Google Analytics to understand how visitors use our website (pages visited, session duration, device type). You can opt out via Google's opt-out tool.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some functionality of our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted using SSL/TLS technology and processed through Razorpay's PCI-DSS compliant infrastructure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are retained for a minimum of 7 years for tax and accounting compliance under Indian law.

7. Your Rights

Under applicable Indian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with us or the relevant authority

To exercise any of these rights, please contact us at reach.suvorya@gmail.com.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.